Project type: Multiple // Client: Multiple // Employer: Multiple
Speaking, consulting, learning, teaching
THE CHALLENGE
Get out there to share, learn and grow
As an advocate for empathy-based research and design, I have consulted with the University of New Orleans to define their UX research/design course curriculum, presented at Tulane University’s Design Department, lead workshops for Loyola University’s Center for Entrepreneurism, and spoken on the value of user-centered design for Tech Talent South, Adobe Creative Jam, New Orleans BioInnovation Center and New Orleans & Co. (formerly New Orleans Convention and Visitors Bureau).
IBM Enterprise Design Thinking
IBM Cloud Garage Partnership Program
I was instrumental in securing an IBM Cloud Garage partnership while at Smashing Boxes. After a lengthy interview process, I participated in a five day Design Thinking bootcamp in Toronto where we practiced the IBM Enterprise Design Thinking methodology and gained certification. I have also had the opportunity to shadow an IBM Design Thinking workshop and act as a co-facilitator.
NEW ORLEANS & CO
New Orleans Service Safari for the tourism industry
I helped plan and facilitate an experiential field trip for staff of the New Orleans Convention and Visitors Bureau. The goal was to help better understand how services feel from the outside – as a customer. The focus was not on solving problems from the outside, but on understanding who is involved, what the problem is, and how to facilitate the co-design of new possibilities and unexpected solutions. We went out in the field, walking through the streets of New Orleans’ French Quarter and applied observational methods (POEMS method) as we encountered the various touchpoints that make up a particular service —the people, information, products and physical spaces.
